FAQ's (Frequently Asked Questions)

WHAT IS AN ECS?
An employee company store is an online store that offers your employees, your clients and your vendors company branded merchandise. Your store is usually linked to the home page of your company website.

WHY DOES IT MAKE A GREAT EMPLOYEE BENEFIT?
It's no secret that the more you can make your employees feel like part of the team, the happier and more productive they will be.

WHAT ITEMS DO YOU OFFER?
Categories include Men's Apparel, Ladies Apparel, Bags and More, Golf Items, Sports Products, Business Gifts, Promotional Products, Name Badges, Employee Awards, Company Events Calendar. Choose the ones you prefer.

ARE ALL ITEMS PERSONALIZED?
Yes. We do engraving, sandblasting, pad printing, embroidery, silk-screening, etching and more in-house.

CAN EMPLOYEES ORDER THEIR OWN ITEMS?
Yes. If employees want to order one item and have their name put on it or maybe they have an upcoming wedding and need many different items, we can help them too.

DO YOU TAKE CREDIT CARDS?
Yes. VISA, Master Charge and American Express. There is no billing to employees. Companies can setup a program if they prefer.

WHAT IF MY EMPLOYEES DON'T SEE WHAT THEY NEED?
We'll find it. Each site includes about 60 items for space reasons. Overall we offer over 750,000 items. Simply click on SPECIAL QUOTE and send us your specs. We'll e-mail you a custom quote within 24 hours.

HOW DO YOU PRICE THE ITEMS?
We try to price all our items at 10% below what similar items can be found at in Department Stores and we include personalization.

DO YOU INVENTORY ITEMS FOR US?
It depends on which program you choose. Our most inexpensive program includes everything custom ordered and shipped. But some companies want us to stock certain items so we can ship out next day if necessary.

CAN YOU SHIP ITEMS TO CLIENTS?
Certainly. UPS comes by our facility twice a day, everyday. And because we have two showrooms and a production facility in Fullerton, California, you can also drop by and pick items up to help save on shipping.

HOW LONG DOES AN ORDER TAKE?
In the average two weeks. However, if you need something faster just let us know. We will try to accommodate.

HOW MANY LOGOS CAN WE INCLUDE?
Up to 12. Companies include different versions of their corporate logo, as well as departmental logos and annual sales and service theme logos. If your company want to promote an image internally, just let us know.

WHEN ORDERING, WILL WE GET A CONFIRMATION?
Yes. The buyer will receive an automatic e-mail confirmation of each order placed.

CAN YOU DO SPECIAL ORDERS?
Yes, we encourage special orders. Simply click on SPECIAL QUOTE and give us your specs. We will e-mail you a quote within 24 hours. As far as pricing, we will beat any published price on the internet or in catalogs by at least 5% or more.

DO YOU GUARANTEE YOUR PRODUCTS?
Yes, yes, yes! Our motto is simple. If you're not happy, we're not happy. We try our best to do it right the first time.

WHEN DID YOUR COMPANY BEGIN?
We began in 1979, so we are about to celebrate 30 years in business. While we started in a garage as a trophy maker, we have grown today into a full-service promotional facility. We have over 2200 client all across the county. Our production facility and two showrooms are in North Orange County, California. 714-773-1105.